Free City & Guilds Customer Service Qualifications with Shipley College
Advertising Feature for Shipley College
Free? Completely free? “What is the catch?” I hear you ask. Well, there isn’t one. Shipley College are offering you a two day course which will result in a WorldHost Customer Service Training level 2 City & Guilds qualification absolutely FOR FREE!
Who might want to apply?
Everyone is welcome to apply for a place, however it may be of particular interest to those of you who have taken a break from work to raise children & you’re wanting to add skills & qualifications to your CV.
You might be in a role already & you may want to brush up on your Customer Service skills or rack up some CPD hours.
You may own a business & want to up-skill your staff to the next level so that you give your customers the very best experience. Either way, the course is open to all.
Where is the course being held?
Over the coming weeks the course is being held in 3 Yorkshire locations:
Ripon (At the Ripon Spa Hotel) on 6th and 13th November 2019
Harrogate (at the Pavilions of Harrogate) on 19th and 26th November 2019
Doncaster (At the Hilton Garden Inn, Doncaster Racecourse on 13th & 14th November 2019
What are the details?
WorldHost Customer Service Training City & Guilds Level 2 qualification. (Attendance on both days of the course is essential)
Calling all Businesses! Would you like to raise the quality of your customer service and give your business the excellent reputation it deserves? Help yourself or your employees’ develop frontline skills with this interactive and engaging WorldHost training course.
Benefits of the course
Increased revenue & repeat business
Better communication between staff and customers
Improved internal communications
Increased staff motivation and therefore reduced staff turnover and absenteeism
Higher quality assurance ratings and improved scores on sites like TripAdvisor
What the course covers
The role of ALL staff in delivering outstanding Customer Care
Giving first positive impressions
Communication and listening skills to create excellent rapport with customers
Going the extra mile’
Generating more revenue for your business through customer service excellence
Who is the courses aimed at
Any member of staff that has day to day interaction with customers such as:
Businesses that train 50% of their front line staff using any of the WorldHost programmes can apply to become a WorldHost Recognised Business – a national badge of excellence that allows them to display the WorldHost logo on their website and marketing materials, and receive a plaque to display in their business. Towns, cities and tourist resorts that train 25% of businesses to WorldHost Recognised Business standards can also apply to become WorldHost Recognised Destinations and build their profile as a tourist destination.
WorldHost customer service training has been used to train over 200,000 people in the UK, including tens of thousands of volunteers and staff at major events such as the London 2012 Olympic Games and Paralympics.